01
Scattered communication
Customer enquiries, operational updates and conversations are spread across multiple channels.
Data · Insight · Logistics
Run your freight forwarding business from one platform.
D2DM brings sales, shipments, documents, communication and operations into one connected workspace, built specifically for freight forwarders.
Deal to Delivery Management
From the first customer enquiry to final delivery.
Lead ManagementCapture and follow up on opportunities
Shipment ManagementCreate and manage structured shipment records
Process VisibilityTrack import and export processes
Shipper CollaborationShare shipment information and communication
SALESWin more business
SHIPMENTSTrack end-to-end
DOCUMENTSIn one place
COMMUNICATIONWith all stakeholders
OPERATIONSWork smarter
The problem
Freight forwarding shouldn't run on scattered information.
The logistics industry is fragmented and complex. Freight forwarders coordinate across multiple parties while information remains spread across email, WhatsApp, calls, spreadsheets and documents.
02
Manual data entry
Shipment information often has to be repeatedly extracted and entered into systems.
03
Fragmented documents
Important operational information and documents remain distributed across inboxes and folders.
04
Limited visibility
Management and teams do not always have a single view of what is happening across shipments.
05
Repeated status enquiries
Customers frequently need shipment updates because information is not available in one shared place.
06
Information trapped in people
Operational knowledge can remain dependent on individual employees and their communication history.
D2DM
Deal to Delivery Management
D2DM is an operations-first CRM built specifically for freight forwarders. It brings the commercial and operational lifecycle of every shipment into one platform.
By simply CC'ing emails, D2DM automatically converts unstructured communication into structured and trackable shipment records.
Explore D2DM →AI-enabled data entry
Lead management
Client data management
Shipment management
Process visibility
Document generation
MIS reporting
Key account management
Shipments
+ New Shipment| Shipment | Route | Status | ETA |
|---|---|---|---|
| FR-2024-001 | SIN → NLU | In Transit | 12 Oct |
| FR-2024-002 | BLR → LON | Delivered | 08 Oct |
| FR-2024-003 | SHA → DXB | In Transit | 15 Oct |
| FR-2024-004 | HAM → SIN | Booked | 20 Oct |
Built for the industry
Built around the way freight forwarders actually operate.
FreightRight is designed around the fragmented, document-driven and multi-party nature of container shipping.
Connected
Bring communication, shipment information and operational activity into one workflow.
Intelligent
Use AI-enabled data entry to turn unstructured communication into structured information.
Visible
Give teams and management a centralized view of shipments and business activity.
Collaborative
Connect forwarders and shippers around the shipment itself.
Business outcomes
What changes when your operations are connected?
Less manual work
Reduce repetitive data entry and operational administration.
Faster customer response
Access shipment information from one place.
Better operational visibility
See what is happening across shipments without relying on individual employees.
Scale more efficiently
Handle more shipments without relying entirely on additional manual work.
Shipper collaboration
Bring your customers into the workflow.
D2DM can give the shipper a dedicated shipment view containing relevant shipment information, milestones and documents, along with a built-in chat connected to the shipment.
This creates a shared digital workspace around every shipment.
Shipment Workspace
CONNECTED
Shipment information
Direct communication
Milestones · Documents · Communication
Conversation connected to the shipment
The broader vision
From managing shipments to understanding freight.
D2DM is the starting point for a broader digital infrastructure layer for the logistics ecosystem.
D2DM
The operating and collaboration layer for freight forwarders.
Structured freight data
Every shipment processed through D2DM creates structured operational data.
FreightRight
A broader technology and data layer for the freight ecosystem.
About FreightRight
“The logistics industry needs digital infrastructure built around its trust, complexity and interconnected participants.”
FreightRight is focused on building software solutions for the container shipping industry.
The initial focus is on streamlining and digitizing the operations and processes of freight forwarders through D2DM.
The platform is designed to connect information, communication, workflow, visibility and execution across the freight forwarding lifecycle.
FreightRight
See D2DM in action.
Bring your sales, shipments, documents, communication and operations into one connected workspace.